Terms and conditions

1. Scope and Purpose of the General Conditions of the Store

These general conditions are intended to regulate the terms and conditions of use of this website www.vinhAlvarinho.pt .

The Service consists of providing an online store through the address www.vinhAlvarinho.pt , in addition to providing information on a set of products, it allows the user, electronically, to order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must only be carried out by people (users of the online store) aged 18 (eighteen) years or over.

VinhAlvarinho.pt reserves the right to change these Terms and Conditions of Use without prior notice.

The terms and conditions were last updated on January 16, 2022.

2. Usage

VinhAlvarinho.pt may restrict access to certain pages of the website to authenticated users.

Authentication consists of the identification of the User, through the introduction of a username (email) and a password (the password chosen by the user is personal and non-transferable, and any assignment or communication to third parties is prohibited), mandatory fields to fill in when registering as a user. Registration is free and presupposes acceptance of these general terms and conditions of use.

3. Product Information and Contents

vinhAlvarinho.pt will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free termination).

vinhAlvarinho.pt does not guarantee that the products displayed on the website are available at the time of order processing due to causes such as human errors or incidents in computer systems. If any product is not available after placing the order, you will be notified by email or by telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund or choosing an alternative product of equal or greater value and selected by vinhAlvarinho.pt at the time of making the contact.

All information about price, products, specifications, promotional actions and services may be changed at any time.

4. Product Subscriptions

VinhAlvarinho.pt may allow customers to subscribe to the monthly delivery of some combined and/or economic and/or surprise products, subject to the following special conditions:

They imply the payment of a monthly fee.

They can be canceled at any time and free of charge (it is not allowed to cancel monthly fees already charged). To cancel, you must send an email to geral@vinhalvarinho.pt indicating the reason for the cancellation. The order will only be processed and sent after payment confirmation for the current month.

If you need to change the delivery address, you must send an email to geral@vinhalvarinho.pt before the order is processed, otherwise VinhAlvarinho.pt will not be responsible for extra costs for shipping to the new address and/or returning the product to our warehouse. . All extra costs for additional shipments and additional collections are borne by the customer.

5. Responsibilities

All products and services sold on the vinhAlvarinho.pt online store are in accordance with Portuguese Law.

The online store has adequate levels of security, however, it will not be responsible for any damages suffered by the user and/or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, by the modems, by the connection software or any computer viruses or resulting from the download ("download") through the service of infected files or containing viruses or other properties that may affect user equipment. If, for some reason, there is an error in accessing the website of the online store, it is impossible to provide the service, vinhAlvarinho.pt will not be responsible for any damages.

VinhAlvarinho.pt does not guarantee that the quality of any product, service, information or any other material purchased or obtained through the website vinhAlvarinho.pt fulfills any expectations of the User in relation to it.

6. Consumer Obligations

The user undertakes to provide personal data and correct addresses, not to use false identities and to respect the imposed order limits.

7. Privacy and Protection of Personal Data

VinhAlvarinho.pt complies with the legislation in force regarding the protection of personal data, in accordance with the provisions of the Privacy and Personal Data Protection Policy.

The User or Customer hereby consents to the collection and computer processing of their personal data collected through the Registration on the website, namely the email address, in strict compliance with Law No. 67/98, of October 26 (" Personal Data Protection Act”).

When registering, the User undertakes, in accordance with these Terms and Conditions of Use, to provide true, accurate, current and complete information about himself, and his identification data must be reliable and current.

The User is guaranteed the right of access to his data and its rectification, at any time and without additional costs.

8. Delivery

VinhAlvarinho.pt will make every effort to send the order by the scheduled date. However, delays may occur due to unforeseen circumstances or related to the geographical area of ​​delivery. Any delay in the shipment of the order, in relation to the estimated delivery time presented, does not entitle the customer to any compensation.

The Customer will be informed if VinhAlvarinho.pt, for reasons not attributable to it, knows that it will not be able to meet the estimated delivery deadline, and the customer may cancel the order and be refunded the total amount paid.

The order is considered “delivered” as soon as the Customer or any third party takes physical possession of it at the agreed delivery address or when picking up the carrier's premises. If it is not possible to deliver to the Customer or third parties at the delivery address indicated, a note will be left indicating the place where the order is located and how you can request a new delivery or pick-up of the order at the transport company's warehouse.

If the second delivery fails or the order stays in the warehouse of the transport company for several days, the order will be returned to the VinhAlvarinho.pt warehouse, and the customer will be responsible for paying the costs of returning to the warehouse.

In case the customer wants VinhAlvarinho.pt to reship the order (after 2 attempts by the transport company and return to the VinhAlvarinho.pt warehouse), the customer will have to pay the shipping costs again (if the shipping costs have not been charged to the customer, they will be charged on the second shipment), as well as the costs of returning them to our warehouse.

VinhAlvarinho.pt declines any responsibility in case of violation of the legislation of the country where the order is delivered (namely, regarding the prohibition of importation of alcoholic beverages), being the User solely responsible for verifying with the local authorities the conditions of importation of the product you want to order.

Delivery and invoice will be processed as soon as payment is confirmed.

Following the order will follow the invoice.

Deliveries will only be made on working days.

Shipping costs vary depending on the destination and weight of the order.

Shipping costs will not be charged in mainland Portugal for orders over €45.

To date, we accept payments via PayPal, Credit/Debit Card, Multibanco, MB WAY and Bank Transfer.

9. Return/Refund (Right of Resolution)

The User, in the case of being a consumer, may exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

For more details, please consult our Refund Policy .

10. Intellectual Property

The online store is a registered site and the service provided by the site itself is the responsibility of vinhAlvarinho.pt.

The User acknowledges that the service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

The User acknowledges that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of these contents may only occur under the express authorization of the respective owners.

The User undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement making these contents available to the public or any other unauthorized acts that have the same contents as their object.

11. Communications

Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. .

The User agrees to receive any and all communication and/or notification related to the Online Store, to the address, contact telephone number and or email address (“email”) indicated in the ordering process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the option “Do not receive the Newsletter” registered in each Newsletter.

12. Complaints

The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to vinhAlvarinho.pt of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of vinhAlvarinho.pt, which must decide the complaint and notify the interested party within a maximum period of 30 ( thirty) days from the date of receipt.

13. Applicable Law

The Contract is governed by Portuguese law.