🔄 Refund and Return Policy

1. Right of Free Resolution

The consumer can cancel the contract within 14 days of receiving the order, without needing to give a reason.

The request must be made by email to:
📧 geral@vinhalvarinho.pt

2. Return Conditions

The products must:

• To be intact
• In the original packaging
• Properly packaged for transport

Products damaged due to inadequate packaging will not be accepted.

3. Damaged Products or Store Error

In case of product damage or error attributable to VinhAlvarinho.pt:

• The customer must send photographs proving...
• VinhAlvarinho.pt will cover the costs of collection, replacement, or refund.

4. Returns due to Customer Reasons

When the return is not due to an error on the part of the store:

• The customer is responsible for shipping and return costs.

5. Order Cancellation

• Up to 2 hours after payment: full refund
• After this period: shipping costs may be deducted.
• After receiving the item: return and shipping costs will be deducted.

6. International Returns

For orders shipped outside of Portugal:

• Return shipping costs are, as a general rule, the responsibility of the customer.
• If the order is held, returned, or destroyed by customs authorities, there will be no refund.

7. Exclusions

Returns are not accepted for:

• Gift cards
• Customized products (except for defects)

8. Refunds

The refund will be processed using the same payment method after the returned products have been received and verified.