Refund Policy

The User, in the case of being a consumer, may exercise the right of withdrawal without requiring any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

Your intention can be communicated via email .


In addition to the Customer's right to return the order, within 14 days of receipt, the products will be promptly replaced by in case of damage.

If there is any production/packaging error, responsibility of, the product can be replaced/returned. In the case of personalized products, reserves the right to analyze each case and to accept, or not, the return.

When any product sold by is damaged and the customer intends to claim for this reason, he must send a photograph as proof, as well as keep the aforementioned damaged product(s) to proceed with the return (if not deal with broken bottles/bottles).

If the return occurs due to an error in processing, the responsibility will be assumed by, and the order will be collected, supported by the company itself. The collection takes place at a place and date to be agreed, the time being determined by the carrier itself.

In case the return is due to a reason not related to, the customer must bear the reshipment to our warehouse.

In both cases, the order must be properly sealed so that it can be handled by the carrier responsible for the return. Keep the original shipping boxes, as they are suitable for transporting glass bottles.

Gift Cards are not covered by the returns policy.

In case of cancellation at the customer's option, without any fault attributable to, the following rules apply:

1 - The customer can cancel the order, receiving the full amount, if canceled up to 2 hours after paying the order;

2 - After this period, the customer will have to bear the shipping costs, even if the value of the order contains the value of transport included in the purchase price;

3 - If the customer decides that he no longer wants the order when it is already in his possession, without any damage to it, he is responsible for paying the return and shipping costs. In this case, the shipping and return value of the order will be deducted from the total amount paid, with the remainder returned to the customer.

For more information on the consumer's right of free termination, please consult the provisions of Decree-Law No. 24/2014, of 14 February.

For questions you can contact: and 927 250 127.